A deposit of 50% of the total tariff is required to confirm your booking with the remainder payable on arrival. For single night bookings full payment is required at time of booking.
If a booking is cancelled 3 weeks or more prior to the arrival date the deposit is refundable (less a 12% administration fee). There is no refund for a booking cancelled less than 3 weeks prior to arrival.
If you will be arriving outside normal business hours please contact us prior to arrival to obtain check in instructions.
Extra Guests and Child Policy
All room rates have a maximum allowed occupancy. Children (2-14 years old) are included. Children under 2 years old are not included in the maximum occupancy. Exceeding these numbers will result in cancellation of your booking and no refund will be given. All apartments and penthouses cater for a maximum of 6 people.
Rainbow Ocean Palms Resort is located in a residential area and out of respect for other guests and our neighbours we have a zero tolerance for parties, excessive noise and anti-social behaviour.